![]() Selected logos (if supported, more info here).Newly added 2FA account tokens (synched from another device with backups enabled).This functionality brings the following updates from the Authy servers: What's going on?Īuthy apps have an automatic syncing function that can’t be disabled. I disabled my Backup Password, but tokens keep syncing. The Backup Password is stored as local data on your device, and gets deleted with a clean uninstall of the Authy app. No, Twilio does not store or pass a user’s Backup Password to Twilio Authy servers. As a security measure, we require users to decrypt any 2FA account tokens on their new device before a user can use these 2FA account tokens or add any additional 2FA accounts tokens to their account. The red lock icon denotes an encrypted token that is backed up to our Twilio Authy servers. ![]() ![]() I see a red lock icon for my 2FA account token. Note: toggling the Backup Password within the Authy app on one device won’t update this setting on another device on which you use the Authy app linked to the same Authy ID. But, if a user enters their Backup Password on any other device, it decrypts their 2FA account tokens onto that specific instance of the Authy app. Twilio does not store a user’s Backup Password on Twilio Authy servers. Yes, once a Backup Password is created, it can be used on any other device tied to the same account the user has an Authy app installed for. Can I use my Backup Password on other devices? Once a user resets their Backup Password on a device, all other devices with the Authy app for this user’s Authy account will require entering this new Backup Password. You will have to ensure all 2FA account tokens are decrypted on your device (No red lock icons). Yes, it is possible to reset your Backup Password by tapping on Change Password in the Backup Password area of the Settings menu within the Authy app. Notice: Since the Backup Password is never sent to Twilio Authy or stored in our servers, we are unable to recover your password. If you still have access to the original device on which you set up the Authy app with your 2FA account tokens for the first time, you can follow these steps to re-configure your Authy app on a new device. If you lose your Backup Password, you will not be able to decrypt your 2FA tokens from Twilio Authy servers and access them within the Authy app on any other device (Eg: If you bought a new phone to replace an old or lost device). What if I lost my Backup Password? How do I recover it? Notice: If you plan to use the Authy app on more than one device to synchronize your 2FA account tokens, please also familiarize yourself with the multi-device feature and how it is used. The Backups Password is what allows you to decrypt your 2FA tokens onto another registered device.
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